本文目錄

1. 常用辦公室禮儀英語(yǔ)
2. 商務(wù)會(huì)議有什么禮儀要注意
3. 商務(wù)打電話禮儀英文

常用辦公室禮儀英語(yǔ)

辦公室禮儀英語(yǔ)

怎樣與同事相處-樂(lè)于助人

Office protocol can make it different for one employee to ask anther for help. While no one likes the shirker who never seems to be able to quite get his own projects finished and turns helplessly to peers for assistance, most will willingly volunteer to lend a hand to someone who has helped him or her.

對(duì)于同事間尋求幫助，辦公室內(nèi)的禮節(jié)往往起著重要的作用。往往沒(méi)人愿意幫助那種老是無(wú)法完成自己工作，愛(ài)偷懶的人；而大多數(shù)人還是樂(lè)意主動(dòng)地幫助那些曾經(jīng)也幫助過(guò)自己的同事。

If you know a coworker is working through lunch to collate a large client packet, your volunteering to stay and help will be gratefully received and most often returned when it's you who is stuck. I say voluntarily because your offer is not to add up paid overtime hours. It is to help a peer in need.

如果知道同事午飯時(shí)間還一直忙著校對(duì)客戶的文件，您主動(dòng)提出留下來(lái)幫助他，會(huì)得到他的感激，在你遇到同樣的情形時(shí)，會(huì)得到他的回報(bào)。我所指的主動(dòng)，是因?yàn)槟膮f(xié)助是沒(méi)有加班費(fèi)的。屬于助人于困難時(shí)機(jī)。

If your offer is accepted, you do not, however, store it away in your mental favor bank or ever remind everyone what a good person you were for helping------you simply hope the favor will be returned when it's you who is overloaded.

一旦你的好意被接受，不要刻意地老記著或提醒每個(gè)人您曾如何地幫助過(guò)他們--在你遇到力不從心的情況下總會(huì)有人回報(bào)你的。

新雇員應(yīng)該如何稱(chēng)呼同事？

Every office has its own protocol for who is called by his or her first name and who is called by his or her title. New employees should follow suit, after listening carefully to how people are addressed.

對(duì)于男女同事的`名稱(chēng)或職位的稱(chēng)呼，各個(gè)公司有不同的規(guī)矩。新雇員應(yīng)該注意他們相互如何稱(chēng)呼而效仿。

If yours is a"title" office, but you call your boss Charlie when meeting alone, you should still call him Mr. Dodd when others are around.

如果您的公司規(guī)矩是稱(chēng)呼職位，那么在單獨(dú)會(huì)見(jiàn)時(shí)，您可以直呼老板查理，而有其他人在場(chǎng)時(shí)，應(yīng)稱(chēng)其多迪先生。

If yours is an informal office, you still should wait for the other person to say,"Please call me Jim," before doing so, if he has been introduced to you as"Mr. Culyer."

如果您的公司比較隨便，您最好還是等到別人把“庫(kù)葉先生”介紹給您后再如此稱(chēng)呼。在此之前，你還是要等他對(duì)你說(shuō)：“請(qǐng)叫我Jim吧。”

Everyone, no matter whether the office is formal of informal, has a name. No assistant should ever be referred to as"my girl." She is, if a possessive must be used,"Charlene Walter, my assistant," or"Angela Badalato, my assistant."

無(wú)論公司是否有無(wú)規(guī)矩，每個(gè)人都有稱(chēng)呼。不是每個(gè)經(jīng)理助理都可以用類(lèi)似“姑娘”的倪稱(chēng)。如果必須說(shuō)明所屬關(guān)系，則應(yīng)如此介紹：她是Charlene Walter，我的助理，或我的助理 Angela Badalato。

Say Good-Bye職場(chǎng)上如何道別?

會(huì)話篇

Section A

Steven: Well. I have an appointment now.

Lily: I'm in quite a hurry too.

Steven: Good to see you. Goodbye.

Lily: Goodbye. Take care of yourself.

Section B

Lily: I guess I'd better go now.

Steven: I've got to be going now too.

Lily: In that case, I'll be seeing you.

Steven: So long. See you later.

Section C

Steven: It's getting late, and I have to go now.

Lily: We're sorry you have to leave.

Steven: Please excuse me, won't you?

Lily: Certainly. Come back soon.

Section D

Lily: I'm glad to have met you.

Steven: Thank you. It was nice to have seen you.

Lily: I hope we can get together again.

Steven: Yes. I'll be looking forward to it.

Section E

Steven: I think I have to leave now.

Lily: Must you go soon?

Steven: I'm afraid I really have to.

Lily: Well, it was fun to get together again.

句型篇

I have a meeting soon.

I have an engagement soon.

I have an engagement very shortly.

I have an date very shortly.

I think I'd better go now.

I think I should go now.

I think I ought to go now.

I think I must go now.

It's getting dark.

It's getting dark outside.

I've to go quite soon.

I must go quite soon.

I must leave quite soon.

I've got to go leave in a few minutes.

It was fun to get together again.

It was exciting to get together again.

It was exciting to talk to each other.

工作中遇到突發(fā)事件如何應(yīng)急？

1.事件：明天突然要去參加商務(wù)午餐。

困難：雖想積極展開(kāi)交談，無(wú)奈沒(méi)有聊天的話題。

方法和對(duì)策：看當(dāng)天的新聞，了解當(dāng)?shù)氐纳钋闆r。

實(shí)踐范例：

Is there anything new?

The New York Times this morning says...

2.事件：在會(huì)議中，必須發(fā)表有關(guān)新產(chǎn)品的介紹演講。

困難：雖然事先擬了草稿，但在會(huì)議進(jìn)行中，沒(méi)有把握能講的和草稿一樣流暢。

方法和對(duì)策：把資料的要點(diǎn)前后連貫地寫(xiě)在紙上。每個(gè)項(xiàng)目要條理分明，這樣別人才能聽(tīng)得懂。

實(shí)踐范例：

Let me begin with...

I have three major points to discuss with you.

Are there any questions?

Thank you very much(for your attention).

3.事件：到機(jī)場(chǎng)去迎接客戶。

困難：由于是第一天見(jiàn)面，不知道開(kāi)始要說(shuō)什么話。

方法和對(duì)策：深呼吸一下，然后以簡(jiǎn)單的寒暄和對(duì)方打招呼。記得要面帶微笑。

實(shí)踐范例：

Hello, Mr. C!

I suspect you're tired after a long flight.

Did you have a comfortable flight?

注意細(xì)節(jié)，做一個(gè)好上司

Part of the daily routine of most executives is to spend a period of time with his or her assistant, going over projects, dictating letters, discussing appointments to be made etc. It is easy to forget the niceties of human relations that make these meetings more pleasant when they occur daily, but shouting,"Jane! Come in here!" or running through the litany of things to do without a smile is inexcusable.

大多數(shù)業(yè)務(wù)經(jīng)理大部分日常業(yè)務(wù)都花在與他或她的助理研究項(xiàng)目，口述信函，商討會(huì)談時(shí)間等事務(wù)上。每天進(jìn)行這樣的會(huì)晤很容易忽略了相互間的和睦氣氛。直呼“Jane，你過(guò)來(lái)！”或面無(wú)表情地吩咐工作是無(wú)法讓人接受的。

At a meeting of project managers, saying"Susan, the Kraus project needs some attention...do you think you could fit it into your schedule within the next two days? shows acknowledgment that Susan has a schedule and again makes a request out of your order.

當(dāng)開(kāi)項(xiàng)目經(jīng)理會(huì)時(shí)，您說(shuō)：“Susan,克勞斯的計(jì)劃需要予以注意，您能否兩天內(nèi)將它列入你的計(jì)劃中？”這樣一方面表示了解Susan有了一個(gè)計(jì)劃，同時(shí)在提出要求時(shí)，避免了命令的口吻。

By making these requests" you" rather than"I" statements or questions, you are implying that Jane or Susan have a participatory place in the process. If you said," I want you to come in here..."" I want you to work on the Kraus project." The tone of your request would be very different.

提出這類(lèi)請(qǐng)求時(shí)，使用“您”，而不用“我”的方式陳述或提問(wèn)可暗示Jane或Susan參與了本項(xiàng)目。如果只說(shuō)“我想讓您過(guò)來(lái)一下……”“我想讓您準(zhǔn)備克勞斯的計(jì)劃。”您的要求聽(tīng)起來(lái)就顯得極為地不同！

歡迎新同事對(duì)新同事致辭

I am Peter, Sales manager of the company.

First of all, I would like to take this opportunity to welcome you to our company.

As you are aware that our company is the one of the leading companies. I know you will be proud of you being a member of our company.It is always my great concern to keep the business going. We can never rest on our laurels. We need to set new goals for ourselves all the time. As you are equipped with new knowledge, new thoughts and new insights, make full use of them while they are still fresh in your minds.

Work hard, not only for our company but also for yourself, that's the only way for you and our company keep growing.

Again I would like to welcome you and from today on, let's strive for development.

我是本公司的銷(xiāo)售部經(jīng)理彼特。

首先借此機(jī)會(huì)，我衷心感謝各位能夠選擇并加入我公司。

如諸位所知，我公司是著名的公司之一，我認(rèn)為你會(huì)為成為我公司的一員感到驕傲。發(fā)展公司的業(yè)務(wù)一直是我關(guān)注的中心問(wèn)題。我們不能依賴(lài)舊有的成績(jī)。我們需要不斷創(chuàng)新。你們具有新的知識(shí)、新的觀念以及新的見(jiàn)解。請(qǐng)趁它們還沒(méi)有過(guò)時(shí)善加利用。

請(qǐng)一定努力工作，不僅為了公司也為你自己，這是你自己和我們公司發(fā)展壯大的唯一出路。

再次歡迎你們的加盟，從今天開(kāi)始讓我們一同為發(fā)展而奮斗

常用英語(yǔ)口語(yǔ)I'm an office worker 1

1. I'm an office worker.

我是上班族。

2.I work for the government.

我在政府機(jī)關(guān)做事。

3.I'm happy to meet you.

很高興見(jiàn)到你。

4.I like your sense of humor.

我喜歡你的幽默感。

5.I'm glad to see you again.

很高興再次見(jiàn)到你。

6.I'll call you.

我會(huì)打電話給你。

7.I feel like sleeping/taking a walk.

我想睡/散步。

8.I want something to eat.

我想吃點(diǎn)東西。

9.I need your help.

我需要你的幫助。

10.I would like to talk to you for a minute.

我想和你談一下。

11.I have a lot of problems.

我有很多問(wèn)題。

12.I hope our dreams come true.

我希望我們的夢(mèng)想成真。

13.I'm looking forward to seeing you.

我期望見(jiàn)到你。

14.I'm supposed to go on a diet/get a raise.

我應(yīng)該節(jié)食/漲工資。

15.I heard that you're getting married. Congratulations.

聽(tīng)說(shuō)你要結(jié)婚了，恭喜！

16.I see what you mean.

我了解你的意思。

17.I can't do this.

我不能這么做。

18.Let me explain why I was late.

讓我解釋遲到的理由

;

商務(wù)禮儀中需要關(guān)注的一些細(xì)節(jié)。會(huì)議分成會(huì)議前、會(huì)議中、會(huì)議后。

會(huì)議前

在會(huì)議前的準(zhǔn)備工作中，我們需要注意以下這幾方面：

·when－會(huì)議開(kāi)始時(shí)間、持續(xù)時(shí)間

·where－會(huì)議地點(diǎn)確認(rèn)

·who－會(huì)議出席人

·what－會(huì)議議題

·others－接送服務(wù)、會(huì)議設(shè)備及資料、公司紀(jì)念品等

when－時(shí)間，你要告訴所有的參會(huì)人員，會(huì)議開(kāi)始的時(shí)間和要進(jìn)行多長(zhǎng)時(shí)間。這樣能夠讓參加會(huì)議的人員很好地安排自己的工作。

where－地點(diǎn)，是指會(huì)議在什么地點(diǎn)進(jìn)行，要注意會(huì)議室的布局是不是適合這個(gè)會(huì)議的進(jìn)行。

who－人物，會(huì)議有哪些人物來(lái)參加，公司這邊誰(shuí)來(lái)出席，是不是已經(jīng)請(qǐng)到了適合外部的嘉賓來(lái)出席這個(gè)會(huì)議。

what－會(huì)議的議題，就是要討論哪些問(wèn)題。

others－會(huì)議物品的準(zhǔn)備，就是根據(jù)這次會(huì)議的類(lèi)型、目的，需要哪些物品。比如紙、筆、筆記本、投影儀等等是不是需要用咖啡、小點(diǎn)心等。

會(huì)議中

在會(huì)議進(jìn)行當(dāng)中，我們需要注意以下這幾方面：

（1）會(huì)議主持人

（2）會(huì)議座次的安排

一般情況下，會(huì)議座次的安排分成兩類(lèi)：方桌會(huì)議和圓桌會(huì)議。

一般情況下會(huì)議室中是長(zhǎng)方形的桌子，包括橢圓形，就是所謂的方桌會(huì)議，方桌可以體現(xiàn)主次。

在方桌會(huì)議中，特別要注意座次的安排。如果只有一位領(lǐng)導(dǎo)，那么他一般坐在這個(gè)長(zhǎng)方形的短邊的這邊，或者是比較靠里的位置。就是說(shuō)以會(huì)議室的門(mén)為基準(zhǔn)點(diǎn)，在里側(cè)是主賓的位置。如果是由主客雙方來(lái)參加的會(huì)議，一般分兩側(cè)來(lái)就坐，主人坐在會(huì)議桌的右邊，而客人坐在會(huì)議桌的左邊。

還有一種是為了盡量避免這種主次的安排，而以圓形桌為布局，就是圓桌會(huì)議。在圓桌會(huì)議中，則可以不用拘泥這么多的禮節(jié)，主要記住以門(mén)作為基準(zhǔn)點(diǎn)，比較靠里面的位置是比較主要的座位，就可以了。

會(huì)議后

在會(huì)議完畢之后，我們應(yīng)該注意以下細(xì)節(jié)，才能夠體現(xiàn)出良好的商務(wù)禮儀。主要包括：

·會(huì)談要形成文字結(jié)果，哪怕沒(méi)有文字結(jié)果，也要形成階段性的決議，落實(shí)到紙面上，還應(yīng)該有專(zhuān)人負(fù)責(zé)相關(guān)事物的跟進(jìn)；

·贈(zèng)送公司的紀(jì)念品；

·參觀，如參觀公司，或廠房等。

·如果必要，合影留念。

如果你常常和外國(guó)人來(lái)往，那么你就要懂用英語(yǔ)接電話了，商務(wù)打電話禮儀英文有哪些?下面是我搜集整理的一些內(nèi)容，希望對(duì)你有幫助。

1.常用詞匯

區(qū)域號(hào)碼Area code

投幣電話Coin call

會(huì)議電話Conference call

信用卡電話Credit card call

電話干擾Crossed lines

直撥電話Direct dial call

國(guó)內(nèi)電話Domestic call

分機(jī)Extension

分機(jī)號(hào)碼Extension number

交換臺(tái)號(hào)碼Exchange number

公用電話Public telephone

長(zhǎng)途電話 Long distance call

市內(nèi)電話Local call

傳話機(jī)Mouth piece

對(duì)講機(jī)系統(tǒng)Intercom system

國(guó)際電話Overseas call

同線電話Party line

無(wú)線電話Radio telephone

電話本Telephone book

電話亭Telephone booth

電話號(hào)碼Telephone number

電信局Telephone office

通話次數(shù)表Service meter

2.常用禮貌句型

(1)自報(bào)家門(mén)

這里是青海貿(mào)易公司的Tina Hao。我能為您做些什么?

This is Tina Hao of Qinghai Trading Company. May I help you?

(2)聽(tīng)不清楚

對(duì)不起，我沒(méi)聽(tīng)懂您說(shuō)的話。Sorry. I didn't get what you said.

我聽(tīng)不太清楚.I can't hear you very well.

通信效果不太好.We have a bad connection.

我聽(tīng)不太清楚您說(shuō)的話.I can't catch what you are saying.

發(fā)生上面的情況，您可以請(qǐng)對(duì)方再重復(fù)一遍，您可以說(shuō):

能請(qǐng)您再說(shuō)一遍嗎?Could you repeat that,please?

您能再說(shuō)一遍嗎?Would you say that again?

(3)請(qǐng)對(duì)方說(shuō)慢點(diǎn)

您能再說(shuō)慢一點(diǎn)嗎?Would you speak more slowly?

您能再大聲一點(diǎn)嗎?Could you speak up/out a little?

您能再說(shuō)清楚一點(diǎn)嗎?Would you speak more clearly?

(4)幫忙轉(zhuǎn)分機(jī)

請(qǐng)幫我轉(zhuǎn)分機(jī)211. Please connect me with extension two-one-one.

請(qǐng)幫我接人事部好嗎?

Could you put me through to the personnel department, please?

(5)他在忙線中

他現(xiàn)在正在接另一個(gè)電話.tie's on another line right now.

他正在接長(zhǎng)途電話.有什么我可以幫您嗎?

He's talking a long-distance call now,what can I do for you?

抱歉.他正在打電話.Sorry. his line is busy.

(6)請(qǐng)對(duì)方稍等一下

您能稍等一會(huì)兒?jiǎn)?Could you hold a moment.please?

您能稍等一會(huì)兒?jiǎn)?Can you hold on.please?

請(qǐng)稍等一下.他馬上來(lái)接電話.Just a moment. He is on his way now.

(7)現(xiàn)在不方便接電話

她現(xiàn)在有客人。She has a visitor at the moment.

他正在開(kāi)會(huì)。He is in a meeting now

很抱歉，我正好要出門(mén)。可不可以稍后再打給您。

I'm sorry, but I was just on my way out. Can I get back to you later?

他有來(lái)上班，不過(guò)現(xiàn)在不在座位上.He's here but he's not at his desk right now.

他還沒(méi)到辦公室。He hasn't come to the office yet.

很抱歉，他剛才外出了.I'm sorry, but he is out right now.

(8)在休假中

他今天休假.He is off today.

基礎(chǔ)會(huì)話

1. leaving a Message(留話)

學(xué)習(xí)重點(diǎn)：找某人聽(tīng)電話

表示某人不在

表示要留話

留下自己的聯(lián)絡(luò)處

詢問(wèn)如何拼對(duì)方的姓名

會(huì)話1

留下聯(lián)絡(luò)處

A：This is Deng—Robert Deng from Taiwan. I‘d like to speak with your Director.

我姓鄧，臺(tái)灣的Robert鄧。請(qǐng)您們主任聽(tīng)電話。

B:Mr. Jones is not in right now. May I take a message?

Jones先生現(xiàn)在不在，您要不要留話?

A：Yes. Could you ask him to call me at the Hilton Hotel， Room No. 579?

好，請(qǐng)轉(zhuǎn)告他打電話到希爾頓店，579號(hào)房來(lái)找我，好嗎?

B:Certainly， Mr. Deng. Hilton Hotel， Room 579?

沒(méi)問(wèn)題，鄧先生，希爾頓579號(hào)房嗎?

A：That’s right. Thank you.

沒(méi)錯(cuò)，謝謝您。

詞語(yǔ)

1.This is……我是……。在電話中說(shuō)明“我是誰(shuí)”時(shí)，是用“This is……”，而不是“I am”。

2.I‘d like to……等于“I would like to……”——“我想……”。“would like”為“want”的客氣用法。

3.speak with……找……聽(tīng)電話;與……講話

4.in在(家、辦公室)中。此處的“in”不是介系詞，而是副詞。

5.right now現(xiàn)在。“right”為副詞，意思是“正是”，為強(qiáng)調(diào)的用法。

6.take a message(幫人)留話。“take”是“記下;記錄”，“message”是“口信;傳話”。

7.No n.“No”是“number”的縮寫(xiě)，通常放在數(shù)目字的前面，表示“第……號(hào)”，如“No. 3”，即是“第三號(hào)”。

8. certainly adv.當(dāng)然可以;好(口語(yǔ)用法)

關(guān)鍵句型

CALLER：請(qǐng)轉(zhuǎn)告他打到……找我

Could you ask him to call me at……?

這句型適用于找不到對(duì)方，或?qū)Ψ接惺虏荒芮皝?lái)接聽(tīng)時(shí)，留下自己的聯(lián)絡(luò)處，請(qǐng)其回電。

“at”之后可接地點(diǎn)或電話號(hào)碼。“could”是請(qǐng)求或征詢時(shí)的助動(dòng)詞，用于請(qǐng)求、委托時(shí)，語(yǔ)氣謙和客氣。

同義句

Would you tell him to call me at……?

Could you inform* him that I can be reached* at……?

Would you have him get back to me* at……?

inform v.通知

reach v.能聯(lián)絡(luò)得到

get back to(someone)回(某人)電話

RECEIVER：他不在，您要留話嗎?

I take a message?

這句話適用于“某人”只是暫時(shí)不在，而仍會(huì)回來(lái)之時(shí)。請(qǐng)對(duì)方留話即表示自己將告知“某人”，請(qǐng)其主動(dòng)聯(lián)絡(luò)，而不必勞煩對(duì)方再打來(lái)。“may”是用于請(qǐng)求或征詢時(shí)的助動(dòng)詞，也可用“can”代替，不過(guò)“may”在語(yǔ)氣上較為客氣。

同義句

Mr. Jones is out* at the moment*. Would you like to leave a message?

Mr. Jones is not available* right now. May I give him a message for you?

Mr. Jones is away from his desk*. Can I take a message?

out adv.外出;不在

at the moment現(xiàn)在;此刻

available a.是指“找得到人;在此處”的意思

away from one’s desk不在位子上

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